How can we help?

What is your returns ______?

Last Updated: June 26, 2024

At Cartzilla, we strive __ ensure your complete satisfaction ____ every purchase. If, for ___ reason, you are not ________ pleased with your order, __'__ got you covered with ___ Returns Policy. You may ______ eligible items within 30 ____ of the delivery date.

1. Pack the goods

• Check if your product __ eligible for return.
• Put the new product __ its original packaging without ___ signs of use. If ___ product consists of several _____, you must return the ______ set. Make sure that _______ is lost and that ___ return the product in ___ complete set in which ___ received it.
• If you purchased a _______ with a gift, you ____ return the entire set (_______ and gift). Otherwise, the _______ value of the gift ____ be deducted from the ______ amount.
• It is not necessary __ send a cheque.

2. Where to bring ___ goods

You can return the _____ to the service department __ Cartzilla return point.

• Service departments at Cartzilla points of delivery. Here, __ will immediately check the _____ and, if everything is __ order, agree on a ______ policy on the spot. ___ can bring any goods ____. Simple goods, such as _______ and shoes. Complex goods: ___________, washing machines, microwaves, power _____. The examination is carried ___ by a technical specialist. __ long-term diagnostics are required, ___ goods will be sent __ a service centre.
• Returns acceptance points at _________ pick-up points. Here, our ________ will conduct a visual __________ of your goods. The ________ regarding the goods is ____ after the goods are _________ to the service department. ___ details will be agreed ____ you. The examination is _______ out within 14 days.

3. How will I ___ a refund for the _____?

You can provide your ____ card details for a ______ when making a refund __ your personal account on ___ website or in a _____ return form. Please indicate ___ card number and full ____ of the bank card ______ in English on the ______ form.

Usually, the money is ________ in 3-5 days after ___ decision to refund is ____.

Was this information helpful?